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To return an item to us please follow these instructions.

  1. Send an email to to request a refund and state your reason for your return & refund request, also include your proof of purchase.

  2. Mail the item you wish to return to:


One Nine Manufacturing Ltd

FAO: Returns Department

Pencoed Technology Park,


CF35 5HZ


Ensure the package is addressed for the attention of: Returns Department.


Once we receive the item we will email you to confirm a refund of the balance.


Please see our return and refund policy to ensure that you have met the criteria for a refund, alternatively you can email with any queries regarding a return and refund.

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